---
title: "Frames: a corpus for adding memory to — Asri 2017"
description: "Most goal-oriented dialogue datasets reflect linear slot-filling: the system gathers constraints, queries a database, and returns results."
authors: ["Layla El Asri", "Hannes Schulz", "Shikhar Sharma", "Jeremie Zumer", "Justin Harris", "Emery Fine", "Rahul Mehrotra", "Kaheer Suleman"]
year: 2017
venue: "Proceedings of the 18th Annual SIGdial Meeting on Discourse and Dialogue"
source: "https://aclanthology.org/W17-5526/"
doi: "10.18653/v1/w17-5526"
licence: "CC BY 4.0 (ACL Anthology)"
licence_url: "https://creativecommons.org/licenses/by/4.0/"
summary_licence: "Elamur Cosmic License"
canonical: "https://research.elamur.ai/free/en/papers/asri-2017-frames-corpus-adding-memory-goal/"
---
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# Frames: a corpus for adding memory to goal-oriented dialogue systems

**Authors:** [Layla El Asri](https://md.research.elamur.ai/free/en/authors/layla-el-asri/), [Hannes Schulz](https://md.research.elamur.ai/free/en/authors/hannes-schulz/), Shikhar Sharma, Jeremie Zumer, [Justin Harris](https://md.research.elamur.ai/free/en/authors/justin-harris/), [Emery Fine](https://md.research.elamur.ai/free/en/authors/emery-fine/), Rahul Mehrotra, [Kaheer Suleman](https://md.research.elamur.ai/free/en/authors/kaheer-suleman/) · **Year:** 2017 · **Venue:** Proceedings of the 18th Annual SIGdial Meeting on Discourse and Dialogue · **Licence:** [CC BY 4.0 (ACL Anthology)](https://creativecommons.org/licenses/by/4.0/)

**Links:** [Publisher's page](https://aclanthology.org/W17-5526/) · [PDF](https://aclanthology.org/W17-5526.pdf) · [DOI 10.18653/v1/w17-5526](https://doi.org/10.18653/v1/w17-5526) · [OpenAlex](https://openalex.org/W2604698497)

**Citations:** 212 citations (openalex-snapshot · 2026-10-14) · [114](#cited-by) in our library, of the 140884 papers whose bibliographies we read

## Summary
Most goal-oriented dialogue datasets reflect linear slot-filling: the system gathers constraints, queries a database, and returns results. Real users often behave differently. They weigh alternatives, revisit earlier options, and compare items, so a system needs memory of several distinct preference sets. To support research on such behaviour, the authors built Frames, a corpus of 1369 text-based human-human travel-booking dialogues. The dialogues were gathered in a Wizard-of-Oz setup on Slack. Users received templated trip constraints, and wizards searched a hand-built database of flight-plus-hotel packages. The corpus is fully annotated with dialogue acts, slots and values, the active frame, and cross-frame references. Building on it, the paper defines frame tracking, which extends dialogue state tracking by maintaining multiple semantic frames simultaneously rather than one compressed state. A rule-based tracker barely beats a random baseline and fails especially on slot-less frame switches and on new frames triggered by changed values. This shows the task needs richer modelling, such as text understanding and anaphora resolution.

## Key points
- **Corpus scale:** Frames has 1369 dialogues averaging 15 turns, for 19986 turns in total. It was collected over 20 days by 12 participants who rotated daily between the user and wizard roles.
- **Task templates:** The authors wrote 38 task templates, 14 generic and 24 with role-play backstories, and participants contributed 13 more.
- **Database behaviour:** Each task had a set probability that the database would return no matches. In those cases, wizards were shown suggestions produced by relaxing constraints.
- **Annotation and ratings:**
  - About 25% of turns carry more than one dialogue act.
  - New acts such as switch frame and request compare were introduced for frame tracking.
  - Over 70% of dialogues received the top user rating of 5.
- **Evaluation setup:** The baselines use 10 leave-one-user-out splits. One is an NLU tagger built on character trigrams with separate act and slot heads; the other is the rule-based frame tracker.
- **Frame tracker accuracy (one fold):**
  - Frame switches: 44.9% with slots vs 16.3% without, and 54.3% after an offer vs 16.5% otherwise.
  - Frame creation caused by a changed value: only 5.5%.

*Our summary of the paper, in our own words — not its text. The work belongs to its authors; read it at the links above.*

Fields: [Natural language processing](https://md.research.elamur.ai/free/en/shelves/nlp/)

## Cited by

Cited by

114 papers of our library cite it (of the 140884 whose bibliographies we read); 6 of them have a page here, 108 not yet.

- [ConveRT: Efficient and Accurate Conversational Representations from Transformers](https://md.research.elamur.ai/free/en/papers/henderson-2020-convert-efficient-accurate-conversational-representations/)
- [What makes a good conversation? How controllable attributes affect human judgments](https://md.research.elamur.ai/free/en/papers/see-2019-what-makes-good-conversation-how/)
- [TOD-BERT: Pre-trained Natural Language Understanding for Task-Oriented Dialogue](https://md.research.elamur.ai/free/en/papers/wu-2020-tod-bert-pre-trained-natural/)
- [MultiWOZ 2.4: A Multi-Domain Task-Oriented Dialogue Dataset with Essential Annotation Corrections to Improve State Tracking Evaluation](https://md.research.elamur.ai/free/en/papers/ye-2022-multiwoz-2-4-multi-domain/)
- [CoSQL: A Conversational Text-to-SQL Challenge Towards Cross-Domain Natural Language Interfaces to Databases](https://md.research.elamur.ai/free/en/papers/yu-2019-cosql-conversational-text-sql-challenge/)
- [A Dataset for Document Grounded Conversations](https://md.research.elamur.ai/free/en/papers/zhou-2018-dataset-document-grounded-conversations/)

## Cite

The paper itself, not this page. BibTeX from the library's record of the work.

```bibtex
@inproceedings{asri2017frames,
  title = {{Frames: a corpus for adding memory to goal-oriented dialogue systems}},
  author = {Asri, Layla El and Schulz, Hannes and Sharma, Shikhar and Zumer, Jeremie and Harris, Justin and Fine, Emery and Mehrotra, Rahul and Suleman, Kaheer},
  booktitle = {Proceedings of the 18th Annual SIGdial Meeting on Discourse and Dialogue},
  year = {2017},
  doi = {10.18653/v1/w17-5526},
  url = {https://doi.org/10.18653/v1/w17-5526}
}
```

- [← previous Frame-Semantic Parsing with Softmax-Margin Segmental RNNs and a Syntactic Scaffold](https://md.research.elamur.ai/free/en/papers/swayamdipta-2017-frame-semantic-parsing-softmax-margin/)
- [next → From Language to Programs: Bridging Reinforcement Learning and Maximum Marginal Likelihood](https://md.research.elamur.ai/free/en/papers/guu-2017-language-programs-bridging-reinforcement-learning/)
- [↑ back to papers of 2017](https://md.research.elamur.ai/free/en/papers/2017/page/2/)

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